Help Desk

How to exclude TCMS program from Avast anti-virus

Last Updated: May 08, 2013 02:54PM EDT
How to exclude the TCMS software from Avast Anti-virus
 
Before running the TCMS software, you will have to set a rule on the Avast anti-virus program so that it can exclude the software from its shield.

To set this rule on the anti-virus, you will have to right-click the Avast anti-virus icon, and select “Open Interface”.  Afterwards, you will have to click on “Settings”.



Then, you will need to click on “Global Exclusions”.
 
Afterwards, you will just have to copy and paste the following two links on the address bar:

C:\Windows\SysWOW64\chilkatftp2.dll

C:\Windows\System32\msiexec.exe

When you copy the first link, you will just have to paste it into the address bar.  You can then click on “Add” to add a new link. After placing both of those links on the address bar, you will just need to click on “OK

After clicking on “OK”, the settings will be saved and the TCMS software will be excluded from the anti-virus.

When you open the TCMS program, you may get the pop up that you were receiving before you excluded the program. You will just have to click on “OK” and then close the software, then re-open it. When you run it the second time, you should not get the pop up.

If the version of the anti-virus is different, or if you are unable to set this exclusion on your Avast anti-virus, feel free to contact us for Remote Support.
 
 
 
 
            


Customer service software powered by Desk.com

Contact Us

  • Email Us
  • Call Us @ 1-800-921-4270


    click here for remote support
info@fingertecusa.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete