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MICHAEL KANG Feb 11, 2015 07:28PM EST


We currently use Fingertec TA300.

Unit was working fine until we changed the USB cable to our own 25 feet long unit.
The 25 feet USB cable works perfectly fine with our other USB devices, both via input and output.

However, our Fingertec TA300 does not remain connected.

We do a report every week, and everytime we try to print the report, it becomes disconnected, so I have to unplug and plug it in again.

We want to know if there is a specific type of USB cable that should be used with this unit for proper function, such as thicker gauge, ferrite choke requirements, etc.?

Your quick detailed response would be appreciated.

Thank you

Michael Kang

1 Community Answers

Best Answer
Jonnathan Feb 12, 2015 11:31AM EST

The TA300 comes with a custom USB cable that can only work for that unit, unfortunately, other cables will not work.
If you need a replacement cable, we do offer them for sale , but only that cable will work.

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