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Device not collecting data

Rafael Huijon Nov 29, 2016 01:31PM EST

I have two devices (TA100C), employees have been complaining one of the does not record their in/out punches, but it is sporadic, it does not happen to everyone and not even twice in a row to the same person, so I'm skeptic, but at the same time, these are employees how rarely complain and I tend to believe what they say.
Have you experienced this issue? How can test/fix?

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