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Crash and system hang upon attempted export of any report

Trent Morgan Jul 10, 2014 09:21AM EDT

Hello,

I recently downloaded and installed the most recent update for the Fingertec TCMS software (now running version 2.2.025 (05/08/2014). Since the update, when I try and export any report to any file type, the system hangs and the application crashes with the following error inside the TCMS software:

Microsoft Visual FoxPro
Fatal error: Exception code=C0000005 @ 07/032014 09:02
Error log file: D:\program files (x86)\fingertec worldwide\tcmsv2\VFP9Rerr.log
Called from - diyform1. line 0 {}
Called from - diyform1.cmdfile.maxwidth line 0 {}
Called from - digi line 0 {d:\program files (x86)\fingertec worldwide\tcmsv2\ft.exe}
Called from - line 0 {d:\program files (x86)\fingertec worldwide\tcmsv2\tcms.exe}

Windows crash reports the following data:

Problem signature:
Problem Event Name: APPCRASH
Application Name: TCMS.exe
Application Version: 0.0.0.0
Application Timestamp: 47139f24
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000005
Exception Offset: 00032ae2
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1033
Additional Information 1: 619f
Additional Information 2: 619f426c2b20906ba1933a845f17de50
Additional Information 3: e0e1
Additional Information 4: e0e1dfd0d9e1b900026f989c6a5b40b3

The software is installed on an up to date Windows Server 2008r2.

Is this a known issue with the newest update? If not, what can I do to fix it?

Thanks in advance!

Up -1 rated Down
Steven Abreu Jul 10, 2014 02:34PM EDT Agent

Hello Trent,

We have not experienced this error message before. For better assistance, it would be best for you to contact our technical support team so they can log on to your computer to better assist you with any error messages.

You can contact us at 1-800-921-4270 extension 2 for technical support.

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